END USER SUPPORT

EMPOWER YOUR PEOPLE

END USERS DRIVE THE REAL
VALUE IN YOUR COMPANY

We believe Acora is the only UK managed service provider with a proposition and service entirely focused on the user experience.

That’s because we see a critical link between the end user’s perception of IT and business success. When employees are unhindered, productive and enabled, your business growth will accelerate. Great IT can even help you attract the best talent.

By investing in end user experiences with Acora, you can rely on our expert teams, customer service ethos, commercially-driven support, and our focus on end user perceptions – which together deliver the right services for our digital age.

SUPPORTING YOUR USERS

End user experience

Team extension

PRIORITISING YOUR PEOPLE

INVEST IN WHAT MATTERS MOST

The end-user experience is of the utmost importance to help your business meet its goals. By measuring your people’s perception of IT and putting their needs first, we can continually optimise our service and boost your performance, productivity and ROI.

EXPERIENCE SUPPORTED BY TECHNOLOGY

Acora believes in delivering business value and business outcomes, with technology as the enabler. So we use our service platform as the means to help your business meet its goals, improve its agility, and boost the user experience.

UPTIME: AN ESSENTIAL REQUIREMENT

100% availability is the minimum requirement for a great user experience, in contrast to costly downtime, user issues and support calls. To achieve service excellence, Acora puts all of its focus on an exceptional end user experience – no matter what type of managed service we deliver.

PRODUCTIVITY OF USERS AND ROI

To communicate and collaborate effectively, users need the right devices, applications, skills and services in place. Acora supports you to optimise your investment in people and technology.

UNDERSTAND YOUR USERS THROUGH SENTIMENT ANALYSIS

Acora uses advanced sentiment analysis to help us fully understand how our managed services are perceived by your end users, and where improvements can be made on a continuous, proactive basis.

INSIGHTS

THE LATEST FROM THE
FRONTLINE

Arm yourself with all the knowledge and up-to-the-minute news from our team of highly trained IT experts. They have collated all their know-how, useful insights, guides, white papers, and customer stories here in one place.